| Company | Contact Details |
|---|---|
| Company Name | Exotel |
| Customer Care Number | 080-88919888 |
| Website | https://www.exotel.com |
| hello@exotel.com | |
| Address | Bengaluru, Karnataka, India |
| Other Details | N/A |
| Country | India |
Hey there! If you're using Exotel in India and need some help, you're in the right place. Let's dive into all the ways you can connect with Exotel's customer support. Before we start, here are the key contact details:
Phone Number: 080-88919888
Email: hello@exotel.com
Website: www.exotel.com
Ways to Connect
1. Phone Numbers
- Toll-Free Numbers: Unfortunately, Exotel doesn't have a toll-free number, but you can reach out on their local number.
- Local Numbers: The main number is 080-88919888. Easy peasy!
- International Numbers: There’s no international number, but rest assured you can get help online.
- Hotlines: They don’t have specific hotlines, yet the customer support is super efficient!
2. Email Support
- Customer Support Email: You can reach them at hello@exotel.com.
- Dedicated Department Emails: For specific queries, they might offer different emails
- Feedback & Suggestions: Feedback is welcomed via email.
3. Live Chat
Wanna chat? Exotel provides a website chat feature. Just visit their site and look for the chat bubble. It’s right there! In-app chat is also available for users.
4. Social Media
Connect on social media to get even more help:
- Direct Messaging: Send them a message on platforms like Twitter and Facebook.
- Public Comments & Tweets: Don't hesitate to tag them and ask your queries directly!
- Social Media Help Desks: They often respond quickly on these platforms.
5. Self-Service Portals & Knowledge Base
Exotel has a great Help Center filled with FAQs and guides. You can find troubleshooting tools and even community forums where others share their experiences.
6. Messaging Apps
WhatsApp Support: They could offer support here too! It’s the go-to app for quick communication. And don't forget other apps like Telegram, WeChat, Viber, and Line, as well as SMS/Text support.
7. Physical Address
You can always visit them. The Corporate Office Address is located in Bengaluru, Karnataka, India. They might have local branches too, best to check!
8. Online Forms
Head to their website for Contact Forms and Feedback Forms. It’s super simple!
9. Mobile Apps
Exotel has an app! Use it for in-app support and get push notifications for any updates or tips.
Facts about Exotel
- Exotel was founded in 2011 and is a cloud communication platform.
- They help businesses communicate via voice and SMS services.
- The head office is located in Bengaluru, a tech hub of India.
- Exotel operates in various industries such as e-commerce, healthcare, and more.
- They have served numerous clients, making communication easier across India.
Common Customer Problems
FAQs
1. What should I do if my calls are not going through?
Firstly, check your internet connection. If still not working, contact support.
2. How can I reset my password?
You can reset through the login page using the "Forgot Password" option.
3. How does the billing process work?
Billing is usually done at the end of the month based on your usage.
4. Can I change my plan anytime?
Yes, plans can be changed by contacting customer support.
5. Is there a trial period available?
Yes, Exotel often provides a trial period for new users.
