Japan Airlines Co., Ltd. Japan Customer Care Number
Having trouble with your travel plans or any queries about Japan Airlines? Fret not! We're here to help you navigate through all your worries. Contact our customer care through various channels like phone, email, chats—you name it! Let’s dive into how you can reach out to us.
Phone Numbers
- Toll-Free Numbers: +81-3-5460-3109
- Local Numbers: Just dial our main number!
- International Numbers: Same as above but don't forget the country code.
- Hotlines: Available anytime to solve your problems.
Email Support
- Customer Support Email
- Dedicated Department Emails: Reach out specially if you need something special.
- Feedback & Suggestions: We love hearing from you!
Live Chat
- Website Chat: Chat live while you surf!
- In-App Chat: Fireside chat with our app in your pocket.
Social Media
- Direct Messaging: Slide into our DM's for help.
- Public Comments & Tweets: Let us know if you need assistance @JapanAirlines.
- Social Media Help Desks: Whatever platform you’re on, we're there.
Self-Service Portals & Knowledge Base
- Help Center: Browse and learn.
- Community Forums: Talk with fellow travelers.
- Troubleshooting Tools: Tools to make you a pro fixer.
Messaging Apps
- WhatsApp Support: Connect via WhatsApp anytime.
- Telegram, WeChat, Viber, Line: Instant help chat on many platforms.
- SMS/Text Support: Text and get help while on the go.
Physical Address
Corporate Office Address: 2-4-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo, Japan. Feel free to drop in a letter!
Local Branches: We are spreading love nationwide through many locations.
Online Forms
- Contact Forms: Quick and easy to fill.
- Feedback Forms: We urge you to say your thoughts.
Mobile Apps
- In-App Support: Get help within the app itself.
- Push Notifications: Stay updated with instant alerts.
Frequently Asked Questions
Q1: How can I reschedule my flight?
Log into your account on our website or app and choose the ‘Reschedule’ option. You can also call our hotline for quick assistance.
Q2: What is the baggage allowance?
Check our website or contact customer support as it depends on your flight and destination.
Q3: How do I check my flight status?
Visit our website or app to check your flight status under 'My Trips'.
Q4: Can I change my seat after booking?
Yes! Simply access your booking and modify your seat preference.
Q5: What should I do if I lose my luggage?
Report to our baggage service office at the airport immediately for quick help.
